FAQ
The details you need before and after your order.
How do I choose a watch?
Compare the dial color, case finish and strap or bracelet shown on each product page. Each model has its own design and costs US$99.
How should I care for my watch?
Wipe gently with a soft, dry cloth. Avoid impact, chemicals and prolonged moisture. Do not assume a water-resistance rating or use it for swimming unless expressly specified for your item. Contact us for model-specific care or operation questions.
How long does order processing take?
Order processing takes 2–4 business days before dispatch. This is separate from shipping transit time. Business days exclude weekends and public holidays.
What are the shipping options?
Standard Shipping is FREE and takes 12–20 business days after dispatch. Express Shipping costs US$14.90 and takes 7–15 business days after dispatch. Processing is additional to transit. Estimates are not guaranteed delivery dates.
Where do you deliver?
We deliver to the supported destinations displayed at checkout, including the United States and our selected international markets. Destination authorities may assess import charges that are not prepaid at checkout.
How can I track my order?
Shipment updates and available tracking are sent to the email used at checkout. An initial carrier scan can take time to appear. Orders may arrive in separate parcels.
Can I change or cancel an order?
Email sac@jynkag.com promptly with your order number. We will check whether a change is possible; fulfillment may prevent interception.
How do returns and refunds work?
Request a return within 30 calendar days of delivery by emailing sac@jynkag.com. Contact us for routing instructions before shipping anything back. For voluntary returns, items should be unused and complete with their accessories and packaging. Customers ordinarily pay change-of-mind return postage; we cover appropriate costs for incorrect or defective goods. Mandatory consumer rights remain protected. See our Return & Refund Policy for full details.
What if my order is damaged or incorrect?
Send your order number, a description and available photographs to sac@jynkag.com. We will assess the issue and arrange an appropriate remedy.
When can I contact support?
Monday–Friday, 9:00 AM–5:00 PM ET. Email sac@jynkag.com or call +13155886499. Please do not send passwords or complete payment-card information.